1. Scope of This Privacy Policy
This Privacy Policy explains how Sphere Queen Private Limited (“Sphere Queen”, “we”, “us” or “our”) may collect, use, share and protect personal information when you visit spherequeen.com, contact us, submit an enquiry, communicate with our team, become a client, or interact with services we provide. It applies to information handled by Sphere Queen in connection with our own website and business operations.
2. Information We May Collect
Depending on how you interact with us, we may collect your name, business or company name, email address, phone number, WhatsApp number, project requirements, messages, files you choose to send, billing or transaction-related information, account or platform access details provided for a project, and other information you voluntarily share. We may also receive basic technical information such as IP address, browser type, device information, referring pages and website usage data when such technologies are enabled.
3. How We Collect Information
We may collect information directly from you when you complete a form, send an email or WhatsApp message, call us, book a meeting, approve a project, make a payment or provide access needed for delivery. We may also receive information through service providers, analytics tools, advertising platforms or referral sources where permitted and relevant to our business.
4. How We Use Information
We may use personal information to respond to enquiries; understand and scope projects; prepare proposals and quotations; deliver and support services; communicate about timelines, approvals, invoices or support; process or reconcile payments; maintain website and system security; improve our services and website experience; keep appropriate business records; prevent misuse or fraud; comply with legal obligations; and send business updates or marketing communications where permitted. You may opt out of promotional communications at any time.
5. Cookies, Analytics & Advertising Technologies
Our website may use cookies, analytics, pixels or similar technologies if enabled. These technologies can help us understand website usage, measure campaign effectiveness, remember preferences, improve performance or support advertising. Some tools may be provided by third parties and may process information under their own privacy terms. You can control certain cookies through browser settings and, where available, through consent controls on the website.
6. When We May Share Information
We do not sell personal information as a standalone business practice. We may share information only where reasonably necessary with service providers that support our operations or project delivery, such as cloud, hosting, communication, analytics, advertising, payment, accounting, collaboration or security providers; with professional advisers; with authorities where legally required; or in connection with a corporate restructuring, merger or transfer of business. Service providers should receive only the information reasonably necessary for the relevant function.
7. Client Accounts & Project Access
For some projects, clients may give us temporary or role-based access to advertising accounts, websites, domains, analytics, CRM systems, social profiles, hosting, payment tools or other business systems. We use such access for the agreed project purpose and recommend that clients provide the minimum permissions necessary, use secure credential-sharing methods and revoke or update access when the engagement ends. Clients remain responsible for the underlying platform account and its own users.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including project delivery, support, accounting, legal compliance, dispute handling, security and legitimate business records. Retention periods vary based on the type of information, the relationship with you and applicable obligations.
9. Security
We use reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse or alteration. No internet transmission, cloud service or electronic storage method is completely secure, so we cannot guarantee absolute security. Where credentials or sensitive project access is required, we encourage secure sharing and least-privilege access.
10. Your Choices & Rights
Subject to applicable law and relevant exceptions, you may ask us to provide information about personal data we hold about you, correct inaccurate information, delete information that is no longer required, withdraw a consent where processing is based on consent, or stop certain marketing communications. We may need to verify your identity before acting on a request and may retain information where required by law or for legitimate record-keeping.
11. Children’s Privacy
Our business website and services are intended for businesses, professionals and persons able to enter into lawful commercial arrangements. We do not knowingly seek to collect personal information from children for marketing purposes. If you believe a child has provided personal information to us inappropriately, contact us so we can review the situation.
12. Third-Party Links & Platforms
Our website may link to external websites, social platforms, booking tools, forms, payment providers or other services. Those third parties operate under their own terms and privacy practices. We are not responsible for how an external service handles information after you leave our website or interact directly with that service.
13. International Processing
Because cloud, analytics, advertising, communication and other technology providers may operate internationally, information may be processed or stored in countries other than the one where you are located. Where relevant, we take reasonable steps to use reputable providers and appropriate contractual or technical safeguards consistent with applicable requirements.
14. Changes to This Policy
We may update this Privacy Policy when our business practices, technology, services or applicable requirements change. The latest version will be published on this page with the updated effective date.
15. Privacy Contact
For privacy questions or requests, email support@spherequeen.com. You may also write to Sphere Queen Private Limited at GAUR CITY MALL OFFICE, SPACE C 01 BGH SECTOR-04, Gautam Buddha Nagar, Uttar Pradesh, India – 201318. Please include enough information for us to understand and respond to your request.