1. Acceptance of These Terms
By accessing spherequeen.com, contacting Sphere Queen Private Limited (“Sphere Queen”, “we”, “us” or “our”), purchasing a service, approving a proposal, or otherwise engaging us, you agree to these Terms & Conditions. If a separate written proposal, statement of work, quotation, order form or contract is signed or accepted for a project, that project-specific document will apply together with these Terms. Where there is a direct conflict, the project-specific document will control for that project.
2. Services
Sphere Queen provides digital and technology services that may include performance marketing, paid advertising support, website and landing page development, app development, automation systems, branding and content support, cybersecurity and IT solutions, and related strategy or consulting. The exact scope, deliverables, assumptions, exclusions, timelines and fees for a project are defined in the applicable proposal, quotation, invoice, order, written conversation or statement of work.
3. Proposals, Scope & Changes
Quotes and proposals are based on the information available when they are issued and remain valid only for the period stated in them. Work outside the agreed scope—including extra pages, integrations, creative variations, campaigns, revisions, automation steps or technical changes—may require a revised timeline and additional fees. We will normally communicate material scope changes before carrying out the additional work.
4. Fees, Payments & Taxes
Fees, milestones, retainers, billing cycles and payment due dates are communicated in the applicable commercial document. Unless specifically stated otherwise, third-party costs such as ad spend, hosting, domains, paid plugins, software subscriptions, payment-gateway charges, stock assets, platform fees and external licences are not included in our service fee. Applicable taxes may be charged as required by law. We may pause work or withhold delivery when undisputed invoices remain overdue.
5. Advertising & Third-Party Platforms
Where services involve Meta, Google, LinkedIn, WhatsApp, payment gateways, hosting providers, analytics tools, marketplaces, app stores or other third-party platforms, those services are subject to the third party’s own policies, review processes, availability and technical systems. The client is responsible for maintaining lawful, accurate and properly funded accounts. Unless explicitly included in writing, advertising/media spend is paid separately by the client. Sphere Queen does not control platform approvals, account restrictions, algorithm changes, delivery interruptions, policy changes or third-party outages.
6. Performance Disclaimer
We apply professional strategy, execution and optimization practices, but marketing, sales and business outcomes depend on factors beyond our control, including offer quality, pricing, audience, competition, sales follow-up, market conditions, platform behaviour and client-side operations. Therefore, we do not guarantee specific revenue, lead volume, ROAS, rankings, follower counts, app-store approval, uptime, conversion rate or other commercial result unless an explicit written guarantee is separately agreed.
7. Client Responsibilities
You agree to provide accurate information, timely feedback, required access, brand assets, approvals, legal permissions and other dependencies reasonably needed for the work. You are responsible for reviewing and approving content, claims, pricing, legal disclosures, offers, product information and materials supplied by you. Delays in feedback, assets, access, approvals or third-party dependencies may extend delivery dates.
8. Intellectual Property
Each party retains ownership of intellectual property it owned before the engagement. Unless the project document states otherwise, after full payment of all fees due for the relevant deliverables, the client receives the agreed rights to final custom deliverables created specifically for that project. Sphere Queen retains ownership of its pre-existing tools, frameworks, know-how, reusable code, internal processes, templates and generic components. Third-party assets remain subject to their original licence terms. We may display completed non-confidential work in our portfolio or case studies unless the client has requested confidentiality in writing.
9. Confidentiality
Each party should use reasonable care to protect non-public commercial, technical or business information received from the other party and use it only for the engagement. This does not apply to information that is public through no breach, independently developed, lawfully obtained from another source, or required to be disclosed by law or a competent authority.
10. Cancellation, Rescheduling & Refunds
Cancellation and refund rights depend on the type of service, work already completed, resources reserved and the applicable proposal or quotation. Fees for work already performed, approved milestones, purchased third-party items, media spend, subscriptions or non-recoverable commitments are generally not refundable. Recurring services may require notice before the next billing cycle if stated in the project document. If a client pauses a project for an extended period, reactivation may require revised timelines and availability.
11. Acceptable Use
You must not use our website, deliverables or services for unlawful, fraudulent, abusive, deceptive, infringing or malicious activity. We may decline, suspend or terminate work that creates legal, security, ethical or platform-compliance risk.
12. Warranties & Website Availability
We aim to provide services with reasonable professional care. However, the website and any general information on it are provided on an “as available” basis. To the maximum extent permitted by applicable law, we do not make implied warranties about uninterrupted access, compatibility with every third-party service, or suitability for a purpose not specifically agreed in writing.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Sphere Queen will not be liable for indirect, incidental, special, punitive or consequential loss, including loss of profit, revenue, opportunity, goodwill or data arising from the website or services. Where liability cannot lawfully be excluded, our aggregate liability relating to a specific paid engagement will not exceed the fees actually paid to Sphere Queen for the affected service during the three months immediately preceding the event giving rise to the claim, unless a separate written agreement states otherwise.
14. Client-Supplied Materials & Indemnity
You represent that you have the rights and permissions required for text, images, trademarks, databases, customer lists, offers, claims, software, credentials and other materials you provide to us. You are responsible for claims arising from unlawful or infringing client-supplied materials, instructions or business practices, subject to applicable law and any separate written agreement.
15. Suspension & Termination
Either party may terminate an engagement according to the applicable project document. We may suspend or terminate services for material non-payment, unlawful instructions, abuse, security risk, repeated failure to provide required dependencies, or a material breach that is not remedied after reasonable notice where notice is appropriate.
16. Force Majeure
Neither party will be responsible for delay or failure caused by events reasonably beyond its control, such as natural disasters, war, civil disturbance, widespread network or cloud outages, government action, strikes, platform shutdowns or major third-party infrastructure failures. The affected party should resume performance when reasonably possible.
17. Governing Law & Jurisdiction
These Terms are governed by the applicable laws of India. Subject to any mandatory dispute-resolution rights or rules that apply, disputes relating to these Terms or our services will be subject to the jurisdiction of competent courts in Gautam Buddha Nagar, Uttar Pradesh, India.
18. Changes to These Terms
We may update these Terms when our services, business practices or legal requirements change. The updated version will be posted on this page with a revised effective date. Changes do not retroactively rewrite a separately signed agreement unless the parties agree.
19. Contact Us
Questions about these Terms can be sent to support@spherequeen.com or by post to Sphere Queen Private Limited, GAUR CITY MALL OFFICE, SPACE C 01 BGH SECTOR-04, Gautam Buddha Nagar, Uttar Pradesh, India – 201318.